When will my order be dispatched?

We know you’ll be keen as a bean to get your order delivered. Once your order has been placed, we’ll dispatch it within 1-3 working days. Short on time and need your order by a certain date? Our Express Shipping option is your best bet for speedy delivery.

How long will my order take to arrive?

 Country
Cost
Courier Service
Expected Arrival
Australia

Purchases Under $99:
$9.95 Standard
$14.95 Express

Purchases Over $99:
Free Standard Shipping

Australia Post

Sendle

Standard: 3-12 working days

Express 2-5 working days

New Zealand $25 - $35 depending on weight

Australia Post

DHL Express Couriers

4-8 working days
Rest of World $35 - $45 depending on weight

Australia Post

DHL Express Couriers

10 -20 working days
(Orders to Canada can take up to 6 weeks to arrive)

 

Just a heads up that international customers are responsible for any duties and taxes that may be charged upon entry to your country.

Do you ship to PO Boxes?

Yep. We can ship to PO Box, commercial and residential postal addresses.

Can I track my order?

Sure can. Once your order has been dispatched, we’ll whizz you across a confirmation email with your tracking details. Just use this nifty little tracking number to track your order.

Can I arrange a safe drop delivery?

To keep your precious Baebe order as safe as can be, all parcels are sent with a signature required on delivery. If you’d prefer a safe drop or authority to leave, you can change the delivery method once your tracking number has been processed by going through the courier service website.

Just so you know, if safe drop is selected, Baebe and our couriers take no responsibility or liability for your order once it’s been delivered and left unattended.

I accidentally provided the wrong shipping address - now what?

Oh no! Get in touch with us as soon as you can and we’ll do our best to fix things up. Unfortunately, if an incorrect shipping address is provided, this may result in your order being sent to the wrong address, in which case it will be unrecoverable.

What do I do if my order is lost/damaged in transit?

We take a whole lotta care to pack every order safely, so they arrive at their destination damage-free. Once your item has been shipped, Baebe can’t accept responsibility or any loss or damage caused in transit. We do however encourage you to contact us if anything happens, so we can do our best to help you out.

My order says it’s been delivered, but I haven’t received it. What should I do?

How weird! If this happens, contact your local post office to find out more info and to lodge an enquiry. Unfortunately, we can’t offer refunds on items that our courier service is able to evidence as ‘delivered’.